Regulators

Services under CIASA is provided by Havillands & Co Solicitors which is a solicitors firm of England and Wales regulated by the Solicitors Regulatory Authority which can be accessed at www.sra.org.uk

Terms of Payment

Payment must be received in cleared funds prior to commencement of work. Payments can be made by UK cheque, Sterling Bankers draft or payment online by credit or debit card at www.havillandssolicitors.co.uk. For appeal hearings fees must be paid 7days from the receipt of our invoice and at least three weeks prior to the hearing date.

Free legal advice

Our free advice is limited to 30mins per week, this applies to both telephone and email advice. This excludes cases for which we have been instructed to take conduct.

Procedure

Our procedure for case referrals for both appeals and applications is mandatory, you would have received a copy of this procedure when you registered with us and you can also access this on our website or by clicking procedure.

Application Form

For fresh applications, we will expect the client to complete the form as much as they can prior to sending this to us for advice. When we receive this application form we will provide further advice and guidance to the client however, it remains the client’s duty to complete the application form.

Discounted Fees

Our fee schedule sets out discounted fees, please note that these discounts apply to cases referred on a monthly basis.

Forgery and Falsified Documents

We will not accept any documents that are forged or falsified; it is a criminal offence to assist anyone to gain entry into the UK by use of deception. In addition please note that the Home Office / entry Clearance officer will automatically refuse any application for which information has been falsified or where forged documents are used, all future visa applications from such an applicant will be refused for the next 10years.

Time to receive all required document.

We must receive all documents or evidence necessary for a case at least 14days before the requisite deadline. / For further information refer to our procedure.

Quality Assurance and Complaints Procedure

We aim to offer all our clients an efficient and effective service and we are confident that we will do so in your transaction. If, however, you have any queries or concerns about the work we carry out on your behalf, please raise them in the first instance with the caseworker. If that does not resolve the matter to your satisfaction or you would prefer not to deal with him/her, then please contact Miss Adeniran a partner in the firm, who will deal with your complaint in accordance with the firm’s complaints procedure. If Miss Adeniran is the caseworker you wish to complain about, your complaint will be referred to Mr. Shokunbi a Partner in the Firm.

All solicitors must attempt to resolve problems that may arise with their services. It is therefore important that you immediately raise any concerns you may have with us. We value you as a client and would not wish to think you have any reason to be unhappy with us.

Termination

You may terminate your instructions to us in writing at any time but we will be entitled to keep all your papers and documents whilst there are monies owing to us for our costs in relation to work undertaken by us on your behalf up until we receive the notice of termination.

Broad Outline of the Work Involved in a Overseas application

• Checking that you have the requisite documentary evidence to support your case
• Providing advice and guidance on how to adequately complete your application form
• Providing guidance on how to explain your choice of study
• Drafting the representation to be lodged with the application

Broad Outline of the Work Involved in a Drafting Grounds of Appeal

• Discussing the refusal letter with you to understand any comments you may have regarding the same.
• Advising on the merit of the case
• Advising whether additional documentations are required to support the appeal.
• Drafting Grounds of appeal
• Completing appeal forms and filing the notice of appeal.

Broad Outline of the Work Involved in Appeal Hearing

• Obtaining the Home office Bundle and considering the same
• Complying with all court directions
• Attending the hearing to represent the client
• Advising the client at all times
• Receiving service of the determination
• Advising the client on the appeal decision
• Please note that where a Barrister is required by the client for the hearing, additional fees will apply.

Liability on visa refusal

Whilst we will do our best to achieve the best result for the client, Visa approvals are not guaranteed.